Role Summary
Supports customers with questions related to orders, product information, shipping, returns, and general website service.
This position is an employment opportunity with RADIXI INC.
Hiring Context
This role supports RADIXI INC.'s own online retail operation for home repair tools.
Responsibilities
- Respond to customer inquiries - Research order and product questions - Explain standard ordering and support procedures - Document customer interactions - Coordinate issues with fulfillment or inventory staff - Escalate exceptions appropriately - Maintain clear customer communication
Qualifications
- Strong written customer-service communication - Problem-solving skills - Good organization - Comfort using online support and order systems - Ability to communicate product information accurately
Preferred Qualifications
- E-commerce customer-support experience - Experience with home improvement or tool products
Our hiring process
Apply online to receive a reference number. Our team reviews applications and contacts candidates selected for the next step.
For accommodation requests, contact [email protected].