Role Summary
Coordinates product returns and warranty-related customer requests using RADIXI INC.'s approved policies and product information.
This position is an employment opportunity with RADIXI INC.
Hiring Context
This role supports RADIXI INC.'s own online retail operation for home repair tools.
Responsibilities
- Review return requests - Confirm return eligibility under company policy - Coordinate return shipping and receiving - Document return reasons - Coordinate warranty questions - Track replacement or refund workflows - Report recurring product-return patterns
Qualifications
- Strong process discipline - Professional customer communication - Good documentation habits - Ability to follow product and return policies accurately
Preferred Qualifications
- Returns or reverse-logistics experience - E-commerce customer-service background
Our hiring process
Apply online to receive a reference number. Our team reviews applications and contacts candidates selected for the next step.
For accommodation requests, contact [email protected].